Call Centre Calculator

Call Centre Calculator 3.0

Call Center Calculator is based on the Erlang B and Erlang C traffic models
 
3.0.0.34 (See all)

Call Center Calculator is based on the Erlang B and Erlang C traffic models and helps you to estimate how many agents you need in your call centre for each hour during an eight hour day. It also works out how many trunks (lines) you need into your call centre to handle these calls.

Commercial
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